Field Service Management ( FSM ) is the management of customer service operations for companies that provide on-site service to their customers. fieldNXT field service management software is a type of enterprise software that helps organizations dispatch field service to customer locations, schedule and route appointments, track labor and expenses, and invoices for services rendered. The global field service management software market is expected to grow from USD 3.2 billion in 2021 to USD 5.7 billion by 2026. FSM can be used to describe the management of the activities associated with the installation, maintenance, and repair of equipment and machinery. FSM software is necessarily used to plan, schedule and dispatch field service technicians, as well as track and manage customer service contracts, inventory, and warranty information. FSM systems are designed to help organizations improve the following factors :
- Customer Satisfaction
- Reduce Operational Costs
- Optimize field service technician utilization
In addition, FSM systems can provide real-time visibility into the location and status of field service well as the equipment and tools they are carrying. If you are looking to implement field service management software in your organization, we will provide you with the finest solution you need to get started..